Delivery, Payments, Warranties, Returns & Holiday Policy

General Information

Delivery Details 


Our supplier has a fully integrated courier system. Costing of delivery and delivery options are built into the e-commerce website.
The cost is calculated accurately and at real time, which means that customers closer to the pickup address and densely populated areas do not have to pay higher rates to make up for customers further away.

In a nutshell: The advantages of a fully integrated courier system include:

  • Increased efficiency
  • Increased productivity
  • Reduced delivery time
  • Best possible price to the customers

We supply the following domestic services:

  • Same day Express
  • Overnight Express
  • Budget Courier
  • Road Freight
  • Public Holidays
  • Saturday Delivery

Back Orders

If there is no stock available, we will phone you to notify you of the problem and you’ll be able to cancel the order or wait for the backorder.
Items placed on back order are shipped as soon as they become available from the manufacturer.

Payment Options

We offer various methods via South Africa’s safest payment gateways.

  1. EFT
  2. Credit Card
  3. Debit Card
  4. Mobi Cred

We make use of:

  • PayFast and
  • Yoco

All transactions will be processed in South African Rands (ZAR).

Warranties and Returns

Items may be returned for refund or replacement subject to manufacturer and/or our supplier restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by our supplier. Defective items may be returned for refund or replacement subject to the following restrictions:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
  4. All returns must be shipped freight prepaid.
  5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
  6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Holiday Season Policy

Please take note of our holiday season policies:

our supplier will remain available for placing orders every day throughout the entire holiday season. However,
we cannot guarantee exact delivery times after the 15th of December till the 5th of January.

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